Certificate

Great services overall, timely & responsive shuttle service and pick up service. All staffs are well trained and giving good suggestions to the vehicle.

During our trip to Brisbane/Gold Coast/*** *** the rental car broke down, initially trying to get an appropriate plan to get the situation rectified was difficult given the many different staff who answered the phone when calling through, and I was given advice, I was even given the number of a mechanic to call myself, and when not knowing the country or how systems work I didn't think it was my role to call roadside assistance. However, once the magnitude of the situation was realized by a manager, she took the lead and proved incredible service, amazing communication and a resolution of a replacement vehicle within hours. I am very grateful for her swift and prompt action, I am very sorry I cannot remember her name, but she was brilliant. She restored my ** in good people, she made me feel important and I was a priority for her. Please can you thank her for me, she may not recall the matter, but it was a lite blue MG *** which broke down in *** *** and she sent a white Honda *** as a replacement on a Friday night, so we could drive to Brisbane the next morning for our flight home. Thank you for the service and I will be using your company again.

We had two cars while staying in Brisbane and both were clean, well appointed and easy to drive. Our only complaint is about the airport shuttle driver who approached my partner, was over friendly and gave her an unwanted hug while she was waiting outside for me to complete paperwork inside the office. We mentioned this at the time to the officer who handed us the keys. The shuttle drivers advances were unwanted and inappropriate. Some of them clearly require extra training in appropriate customer service and relations.

Our hire was for only a brief **. Pick up and drop off were handled efficiently.
Friendly and capable staff.

*** *** Perfecto.

Good staff

Friendly and informative staff. Simple hire and return process

From the moment we was picked up at the airport you was excellent , very friendly staff & helpful & Professional

The Staff were most helpful.My only minor complaint is that I ordered an M G and got a Haval.

Easy process with very helpful staff on pick up and return.