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Awarded the eKomi Silver Seal of Approval!

Awarded the eKomi Silver Seal of Approval!

East Coast Car Rentals - Melbourne Grand Hyatt
East Coast Car Rentals - Melbourne Grand Hyatt

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Real customer reviews

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Thanks
*** was my shuttle driver back to the airport. She was phenomenal - friendly and efficient. She gave me some guidance on how to navigate once I arrived at the airport, as it was my first time travelling internationally.
I stayed in Grand Hyatt Melbourne for a week and rented the car twice. Wonderful experience and extremely convenient
...
East Coast Car Rentals provided us the opportunity to hire a car for a last minute change of plans to go on a day adventure. Pick up was walking distance from our airbnb, the car had been freshly washed and was ready to go fairly quickly. Drop off was a breeze at the airport location the following morning and took a friendly shuttle over to our terminal from there within minutes.
Easy check in and return.
Nice clean hybrid car.
Fair price.
I am a Hertz Presidents Circle Member. I hired a car from you for convenience as I was staying at the Grand Hyatt. My experience at your counter at the Hyatt was the best I have had at any Car Rental Place, ever. I was attended to by a lady called *** (or ***). She was so helpful and went out of the way to provide me with the advice that actually helped me during the next 24 hrs. I wish you all the best and with staff members such as *** you will go from strength to strength.
Overall was very good..
Very easy to use with a very quick check-in and not pressed for upgrades not wanted or needed.
Car was super.
Returning the car was very easy and the later drop-off with the key was much appreciated.
If I was asked to find two things to improve it would have to be 1) more explicit instructions as to find the check-in areas (ie which lifts to use) and b) that you needed to collect a ticket for the car park on return but to ignore it - or put in with the key.
Hope that helps.
The price was very competitive. Communication by email was very easy. We always got clear answers and everything was well organised. Everyone we had been in contact with was very friendly. It was easy to change things and transport to the airport was immediate after handing in the car. All very impressive!

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